At Alharam Perfume, we strive to ensure customer satisfaction. Please carefully review our refund, cancellation, and return policy outlined below:

Refunds

We do not provide refunds unless there is an issue in our perfume. Instead, store credit will be issued equivalent to the order amount. Store credit will be sent via email and can be used for future purchases by selecting the “gift card” option during checkout.

Order Modifications

Changes to your order (e.g., size changes, product exchanges, additions/removals) can be accommodated if reported within 2 days from the order date.

Cancellations

  • To cancel an order, please email us at info@alharamperfume.com within 48 hours (2 days) of order placement.
  • Cancellations made after 48 hours will incur a 3% cancellation fee of the total paid amount, which will be refunded to the original payment method within 14–18 working days.
  • For cancellations without a genuine reason (e.g., change of mind or no longer needing the order), store credit will be issued instead of a refund.

Returns

We do not offer exchanges or returns for international purchases.
For any defective or missing items, please contact us at info@alharamperfume.com within 2 days of receiving your order.
We highly recommend checking the product details and descriptions before placing an order, as international orders cannot be exchanged or refunded.

Damages and Issues

If you receive a damaged or incorrect item, please raise your concern with our customer care team within 2 days of delivery for assistance. Complaints raised after this period will not be accepted.

Exceptions/Non-Returnable Items

The following items are not eligible for refund, exchange, or chargeback unless there is a fault on our end:

  • Items purchased on sale or discounts
  • Customized products
  • Gift cards
  • Shipping and service charges (e.g., express shipping fees, gift wrapping charges)

Important Notes

  • Concerns regarding missing tags, damaged packaging, or incomplete products will result in rejection of the return request.
  • Alharam Perfume reserves the right to decline return or refund requests that do not comply with this policy.

For questions or additional assistance, feel free to contact us at info@alharamperfume.com. Thank you for choosing Alharam Perfume!